Mistissi Care & Warranty

At Mistissi, each piece is thoughtfully handcrafted using beautiful materials like freshwater pearls, gold-filled components, sterling silver, thick gold-plated, and fine-quality findings. With a little care, your jewelry can stay luminous for years to come.



💎 General Jewelry Care
To preserve the beauty of your Mistissi piece, we recommend the following:



✅ Do
• Gently wipe your jewelry with a soft cloth after each wear to remove skin oils or residue.
• Store each piece in its own pouch or box, away from humidity and sunlight.
• Put on your jewelry after applying perfume, lotion, or hair products.
• Keep away from direct water exposure — remove before showering, swimming, or washing hands.


❌ Avoid
• Wearing your jewelry while exercising, sleeping, or swimming.
• Letting it come in contact with harsh chemicals, sweat, or cleaning agents.
• Keeping it in damp environments like bathrooms or near windows.
Pearls are delicate by nature — treat them with love, and they’ll reward you with lasting elegance.



🛡️ 90 Days Limited Warranty 
We want you to feel confident shopping with us online. That’s why we offer a 90-day limited warranty on all eligible Mistissi jewelry pieces.



✅ What’s Covered
• Faulty clasps, jump rings, or connections
• Loose components due to craftsmanship issues
• Unusual tarnishing under normal wear conditions (see below)
Depending on the situation, we may offer a repair, replacement, or store credit.



🧾 What We Mean by “Unusual Tarnishing”
Tarnishing is a natural process that can happen to any metal over time. However, we consider it unusual when:

• It occurs very quickly (e.g. within a few days)
• The piece was well cared for — not exposed to water, sweat, perfume, lotion, or improper storage
• The tarnish appears blotchy, uneven, or clearly abnormal for the material used


❌ What’s Not Covered

• Tarnishing due to exposure to water, sweat, chemicals, or improper storage
• Normal wear and tear over time
• Damage caused by pulling, impact, or accidental breakage
• Lost or stolen items
• Earrings (due to hygiene reasons)
• Warranty claims made after 3 months from delivery


📸 Submitting a Warranty Request
To request a warranty evaluation, please fill our Contact Us form with 

• Your order number
• Clear photos of the issue in natural light
• A short description of what happened and how the piece has been cared for
We’ll reply within 2–4 business days with next steps.

• Customers are responsible for return shipping.
• If a replacement is issued, we’ll cover shipping to send the new piece.


🕊️ A Final Note
As a small, independent brand, we can’t offer lifetime guarantees — but we truly care about your experience. This policy helps us support you fairly while staying sustainable and focused on quality. 💛