FAQs

✨ Mistissi Jewelry FAQ

1. Do you accept custom design requests?

Yes! We love creating meaningful, personalized pieces. Please get in touch with us to discuss your ideas, and we’ll be happy to assist you.

2. What materials do you use?

We use carefully selected materials, including freshwater pearls, gold-filled components, sterling silver, and hypoallergenic metals. Each piece is handcrafted with quality, elegance, and longevity in mind.

3. Do you offer 14k or 18k gold findings?

Absolutely. Many of our designs can be crafted with solid 14k or 18k gold findings for an added touch of timeless luxury. Simply reach out to us with your chosen piece, and we’ll be delighted to confirm availability and create it just for you.

4. Do you offer custom sizing or adjustments?

Many of our pieces—especially bracelets and necklaces—can be adjusted. If you need a specific length or fit, please email us before placing your order, and we’ll be happy to help.

5. How long will it take to receive my order?

Because each piece is made to order, we typically take 2 to 5 business days to carefully prepare your jewelry before shipping. Delivery times vary depending on your location and chosen shipping method. Please see our Shipping Policy for more details.

6. Do you ship internationally?

Yes, we do. International buyers are responsible for any customs fees, duties, or taxes upon delivery. Please check with us for shipping rates and options before placing your order. 

7. How do I care for my Mistissi jewelry?

Wipe your jewelry gently with a soft, dry cloth after wearing. Store in a dry pouch or box away from sunlight and moisture. Pearls are delicate—avoid applying perfume, lotion, or hairspray while wearing. See our Mistissi Care page for detailed care instructions.

8. Will my jewelry tarnish?

With proper care, your jewelry should maintain its beauty over time. Tarnishing may occur with exposure to water, chemicals, or humidity. Our 90-day limited warranty covers unusual tarnishing caused by manufacturing defects. For best care, store your jewelry in a dry place and avoid contact with perfumes, lotions, or water.

9. What is your return policy?

We accept returns within 14 days of delivery for unworn items in their original condition and packaging. Please note: custom orders and sale items are final sale. Visit our Return Policy for full details.

 10. Do you offer gift wrapping?

Our standard packaging is eco-friendly and elegant—perfect for gifting. If you’d like special gift wrapping or a handwritten note, just leave a request at checkout or email us. We’re happy to accommodate when possible.

11. Can I send a gift directly to someone else?

Absolutely. Simply enter the recipient’s address at checkout. If you’d like us to include a personal note, let us know in the order notes.

12. When will an item be restocked?

If an item is sold out, restocking typically takes 2 to 3 weeks, depending on the availability of materials. You can contact us directly or sign up for restock alerts on the product page if available.

Have another question?

Feel free to email us at info@mistissi.com. We’re always happy to help.