Refund policy

We hope you fall in love with every Mistissi piece — each one is handcrafted with care and made to be treasured. But if something isn’t quite right, we understand.

✨ Earrings

For hygiene reasons, all earrings are final sale and non-refundable. Thank you for understanding this policy, which helps us ensure the safety and comfort of all our customers.

✨ Returns on Other Items

We accept returns on all other jewelry items within 14 days of delivery.

To be eligible:

• Items must be unworn, unused, and in their original packaging.

• You must contact us within 14 days of receiving your order to request a return.

• Once your return is approved, we will provide return instructions and a shipping label.

❗️Unsolicited returns or items sent without prior approval cannot be accepted.

💡 Two Return Options

As a small, independent business, we can’t offer universal free returns — but we still want you to shop with confidence.

You can choose what works best for you:

• ✅ Store Credit – Return shipping is free if you choose store credit. Your credit never expires and can be used anytime.

• 💳 Refund to Original Payment Method – A $8 return shipping fee will be deducted from your refund to help cover shipping and packaging costs.

We’ll provide a prepaid return label in either case to keep the process easy and secure.

🎁 First-Time Buyer?

Your first order is extra special to us. That’s why we offer free returns on your first order (excluding earrings), regardless of whether you choose store credit or a refund.

Return Guidelines & Exceptions

• Items must be returned in original, unused condition with all packaging intact.

• Worn, used, or damaged items will not be eligible for return.

• Custom or personalized items are final sale and cannot be returned.

• Sale items may be returned unless otherwise stated on the product page.

• Return requests made after 14 days from delivery may not be accepted.

• We are not responsible for returns lost or damaged in transit. Please use the prepaid label provided or a trackable shipping method.

🕊️ A Note from Us

As a small business, every piece we send out holds time, care, and intention. These return options allow us to offer flexibility while still keeping Mistissi sustainable. We’re grateful for your understanding — and truly honored to be part of your jewelry story.