Shipping & Returns Policy
Shipping Policy
Processing Time
Orders are typically processed within 2-5 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Times
Standard Shipping (4-8 business days, full tracking included): Free on orders over $75, otherwise $9.9
We currently ship within Canada. International shipping is available upon request - please contact us for rates and delivery times.
Mistissi Jewelry Return Policy
We hope you fall in love with every Mistissi piece — each one is handcrafted with care and made to be treasured. But if something isn’t quite right, we understand.
✨ Earrings
For hygiene reasons, all earrings are final sale and non-refundable. Thank you for understanding this policy, which helps us ensure the safety and comfort of all our customers.
✨ Returns on Other Items
We accept returns on all other jewelry items within 14 days of delivery.
To be eligible:
• Items must be unworn, unused, and in their original packaging.
• You must contact us within 14 days of receiving your order to request a return.
• Once your return is approved, we will provide return instructions and a shipping label.
❗️Unsolicited returns or items sent without prior approval cannot be accepted.
💡 Two Return Options
As a small, independent business, we can’t offer universal free returns — but we still want you to shop with confidence.
You can choose what works best for you:
• ✅ Store Credit – Return shipping is free if you choose store credit. Your credit never expires and can be used anytime.
• 💳 Refund to Original Payment Method – A $8 return shipping fee will be deducted from your refund to help cover shipping and packaging costs.
We’ll provide a prepaid return label in either case to keep the process easy and secure.
🎁 First-Time Buyer?
Your first order is extra special to us. That’s why we offer free returns on your first order (excluding earrings), regardless of whether you choose store credit or a refund.
Return Guidelines & Exceptions
• Items must be returned in original, unused condition with all packaging intact.
• Worn, used, or damaged items will not be eligible for return.
• Custom or personalized items are final sale and cannot be returned.
• Sale items may be returned unless otherwise stated on the product page.
• Return requests made after 14 days from delivery may not be accepted.
• We are not responsible for returns lost or damaged in transit. Please use the prepaid label provided or a trackable shipping method.
🕊️ A Note from Us
As a small business, every piece we send out holds time, care, and intention. These return options allow us to offer flexibility while still keeping Mistissi sustainable. We’re grateful for your understanding — and truly honored to be part of your jewelry story.