Terms & Conditions

Terms & Conditions

Welcome to Mistissi Jewelry. These Terms & Conditions govern your use of www.mistissi.com (the “Site”) and any purchases made from Mistissi Jewelry. By accessing this website or placing an order, you agree to be bound by the terms outlined below.

1. General Information

Mistissi Jewelry is a handcrafted jewelry brand based in Quebec, Canada. We reserve the right to update or modify these Terms & Conditions at any time. Your continued use of the Site after changes means you accept the revised terms.

2. Product Information

Each piece of jewelry is handmade, and natural variations in pearls and materials are expected. These differences make each item unique and are not considered defects.

3. Pricing & Payment

All prices are listed in Canadian Dollars (CAD) and may be updated without notice. Applicable sales taxes for Quebec and other provinces will be calculated at checkout. Payments are securely processed using the methods provided at checkout.

4. Shipping

We offer shipping within Canada and internationally. For estimated delivery times, rates, and tracking, please refer to our [Shipping Policy]. Mistissi Jewelry is not responsible for delays caused by postal carriers, customs, or unforeseen events.

5. Returns & Exchanges

Returns and exchanges are accepted under certain conditions. Please review our [Return Policy] for full details. Items must be unused, in their original packaging, and returned within the stated timeframe. Custom and sale items may be final sale.

6. 90-Day Limited Warranty

Mistissi Jewelry offers a 90-day limited warranty from the delivery date, covering manufacturing defects. This does not include:
 • Tarnishing due to improper care or exposure to chemicals
 • Damage caused by wear and tear, misuse, or accidents
 • Natural variations in pearls or materials

For care instructions and how to file a warranty claim, please visit our [Warranty Page] or contact us directly.

7. Intellectual Property

All content on this Site—including designs, photographs, text, and logos—is the property of Mistissi Jewelry and may not be copied, reproduced, or used without permission.

8. Privacy

We protect your personal information in accordance with Quebec’s Law 25 and Canadian privacy regulations. Please refer to our [Privacy Policy] to learn how your data is collected, stored, and used.

9. Limitation of Liability

Mistissi Jewelry is not liable for indirect, incidental, or consequential damages that may arise from the use of our products or website. Jewelry should be worn and stored with proper care.

10. Governing Law

These Terms & Conditions are governed by the laws of the Province of Quebec and the applicable laws of Canada. Any disputes shall be resolved in the courts of Montreal, Quebec.

11. Contact

For questions, returns, or warranty inquiries, please contact us at:
📧 mistissijewelry@gmail.com